Our Service Management offering was built to address the growing demands for an effective and efficient service integration and management approach to allow companies to focus on what they do best. We recognize that there are many solutions available and it can be difficult to identify the best vendor or product for the job. On behalf of our customers we monitor, manage and continuously improve on these capabilities to allow our customers to remain competitive. Listed below are some of the key capabilities with regards to our offering.
Management of Policies & Processes: We define, establish and continuously improve your policies and process so that they can adapt to the changing needs of the organization in order to ensure that the organization is competitive
Service Integration Governance: We define, establish and continuously adapt the service integration governance
Manage the Service Integration Organization: We develop and manage the distributed organization in accordance with changing business requirements
Technology Alignment with Business: We manage business demand and develop a service portfolio in alignment with business requirements
Management of Tools and Information: We manage distributed information and the integration tool solutions
Contract Maintenance: We select an appropriate provider portfolio and manage the providers according to the outsourcing contracts
Manage End-to-End Services: We understand and manage the business services end-to-end. This includes consolidation of business as well as IT services especially during mergers & acquisitions and demergers & spinoffs